Shipping Policy
Thank you for shopping at [Your Company Name]. We strive to deliver your orders as quickly and safely as possible.
1. Processing Time
All orders are processed within [1–3 business days] after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: [3–15 business days]
- Express Shipping: [3–7 business days]
Delivery times may vary depending on your location and any unforeseen delays caused by carriers.
3. Shipping Costs
Shipping costs are calculated at checkout. Currently, all orders are shipped for free.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s website.
5. International Shipping
For international orders, customs fees, duties, or taxes may apply and are the responsibility of the customer. Delivery times may be longer due to customs processing.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [your email address] within [7 days] of delivery so we can assist you.
Return & Refund Policy
Effective Date: [Insert Date]
We want you to be completely satisfied with your purchase from [Your Company Name].
1. Eligibility for Returns
You may return any item within [30 days] of receiving your order. Items must be in their original condition, unused, and with all tags and packaging intact.
2. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Items marked as final sale
3. How to Return an Item
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions for returning your item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within [5–10 business days].
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Exchanges
We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.